← Back to Home

Refund & Cancellation Policy

Last Updated & Effective Date: March 2026

At DigitalGo (digitalgo.store), we believe in transparent business practices. Because digital marketing services involve irreversible time, strategic labor, and intellectual property, we have established a clear and fair refund policy.

1. Distinction Between Agency Fees and Ad Spend

It is crucial to understand the difference between our fees and the money paid to advertising platforms:

Advertising Spend (Ad Spend): Any money paid directly to third-party platforms (Google Ads, Meta/Facebook Ads) to run your advertisements is strictly non-refundable by DigitalGo. We do not hold this money; it goes directly to the platforms to purchase ad inventory.

2. Strictly Non-Refundable Items

The following agency services and fees are non-refundable under any circumstances:

Completed Service Months: Any monthly retainer fee for a month where digital marketing services (SEO, Ads Management, Social Media Management) have already been rendered.
One-Time Setup Fees: Fees charged for initial campaign architecture, account auditing, pixel tracking setup, or landing page creation once the work has commenced.
Domain & Hosting: Any third-party purchases made on your behalf (domain names, server hosting, premium plugins).

3. Monthly Retainer Cancellations

Digital marketing (especially SEO) is an ongoing process. Our cancellation terms for monthly retainers are:

30-Day Notice: Clients must provide a 30-day written notice (via email or WhatsApp) to cancel a monthly marketing retainer.
Mid-Cycle Cancellations: If you cancel in the middle of a billing cycle, no prorated refunds are issued for that month. Our team will continue to manage and optimize your campaigns until the end of the paid billing cycle.

4. Service Dissatisfaction & Dispute Resolution

We do not offer refunds based on "lack of sales" or "lower than expected ROI." Digital marketing involves variables outside our control, including market demand, product pricing, competitor actions, and the efficiency of the client's own sales team. We guarantee the professional execution of our services, not specific financial outcomes.

If you are dissatisfied with our service delivery, reporting, or communication, please escalate the issue immediately to our management team at support@digitalgo.store so we can rectify the situation.

5. Account Suspensions by Third Parties

If your Google Ads or Meta Ads account is suspended by the platform (due to your website content, past policy violations, or algorithmic errors), DigitalGo is not liable. We will assist you in the appeal process, but the monthly agency management fee remains non-refundable, as our team is actively working to resolve the issue on your behalf.

6. Refund Request Process & Timelines

If you believe you are eligible for a refund based on an overpayment or billing error, please follow this process:

Submit a formal refund request via email to support@digitalgo.store with your business name, payment details, and reason for the request.
Our billing team will acknowledge your request within 24-48 business hours.
If approved, the refund will be processed back to the original payment method (Bank Transfer or UPI) within 7 to 10 business days.

7. Contact Information for Billing

Email: support@digitalgo.store
Phone / WhatsApp: +91 855 549 7650
Registered Office: 2nd Floor, Neeraj Bhawan, Opp. Dayal Petrol Pump, Gewalbigha, Gaya, Bihar 823001, India