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Comprehensive Privacy Policy

Last Updated & Effective Date: March 2026

1. Detailed Information We Collect

To provide effective digital marketing services, we collect specific categories of information:

• Contact & Business Information: Your name, business name, phone number (specifically WhatsApp), email address, and physical business address.
• Digital Marketing Assets: Access to your existing website CMS (WordPress, Shopify, etc.), Google Analytics, Google Ads, Google Business Profile, and Meta Business Manager accounts.
• Financial Information: Billing details required to process your agency retainer fees. (Note: We do not store full credit card numbers; these are handled securely by our payment gateways).
• Website Usage Data: When you visit digitalgo.store, we collect standard analytical data (IP address, browser type, pages visited) to improve our own website performance.

2. How We Use Your Information

We use the collected data strictly for professional service delivery. We do not use your data for any unauthorized purposes.

• Service Delivery: To conduct digital marketing audits, create proposals, and execute SEO and PPC campaigns.
• Campaign Optimization: Analyzing your ad account data to improve targeting, reduce cost-per-acquisition (CPA), and increase conversion rates.
• Communication: Sending project updates, monthly performance reports, and invoices via email and WhatsApp.
• Legal Compliance: Maintaining accurate billing records for taxation and legal purposes.

3. Absolute Protection of Client Digital Assets

Because digital marketing requires access to sensitive business assets (ad accounts, websites), we enforce strict security protocols:

• Principle of Least Privilege: We only request the minimum level of access necessary to perform our duties (e.g., "Editor" or "Analyst" roles rather than "Owner" roles where possible).
• Secure Access: Our team uses secure, password-managed environments to access client accounts.
• Confidentiality: Your business strategies, ad spend budgets, and customer lead data remain strictly confidential. We sign Non-Disclosure Agreements (NDAs) upon request.

4. WhatsApp as Primary Communication Channel

We use WhatsApp (+91 855 549 7650) for fast, efficient client communication. By initiating a chat with us, you consent to receiving business messages, quotations, and project updates via WhatsApp. You can opt-out of marketing messages at any time by replying "STOP".

5. Data Sharing & Third-Party Disclosures

Strict No-Sale Policy: DigitalGo will never sell, rent, or trade your personal or business data to third parties.

We only share information under the following necessary circumstances:

• Service Providers: With trusted third-party tools we use to manage our business (e.g., invoicing software, CRM systems, reporting dashboards).
• Advertising Platforms: When setting up your campaigns on Google or Meta, necessary business details are provided to those platforms in accordance with their respective policies.
• Legal Obligations: If required by law, court order, or government regulation in India.

6. Data Retention & Deletion Policy

• Active Clients: We retain your data and account access for the duration of our active working relationship.
• Former Clients: Upon termination of services, we immediately revoke our own access to your digital assets. We retain basic billing and contact records for a minimum of 2 years to comply with Indian tax laws.
• Right to Erasure: You may request the deletion of your non-essential data at any time by contacting us.

7. Your Comprehensive Privacy Rights

Under applicable data protection laws, you have the right to:

• Request a copy of the personal data we hold about you.
• Request corrections to any inaccurate or incomplete data.
• Revoke our access to your advertising accounts or website at any time.
• Opt-out of any promotional communications from DigitalGo.

8. Contact Information for Data Protection

If you have any questions, concerns, or requests regarding your privacy or our data handling practices, please contact our administrative team:

• Email: support@digitalgo.store
• Phone / WhatsApp: +91 855 549 7650
• Registered Office: 2nd Floor, Neeraj Bhawan, Opp. Dayal Petrol Pump, Gewalbigha, Gaya, Bihar 823001, India